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Phone Support

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Frequently Asked Questions (FAQ)

How do I reset my password?

Go to the login page and click on the "Forgot Password" link. Enter your registered email address, and you'll receive an email with instructions to reset your password.

What are your support hours?

Our support team is available 24/7 via live chat and email. Phone support is available from Monday to Friday, 9 AM to 6 PM EST.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on our "Track Order" page.

Can I change my shipping address after placing an order?

Please contact our support team immediately after placing your order if you need to change the shipping address. We can only make changes if the order has not yet been processed for shipping.

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If you can't find the answer you're looking for, please don't hesitate to reach out to us through the form below or via the contact options above. We're here to help!